SaaS OmniSupport Agent

Start by writing a clear initial prompt that defines the purpose of the bot.

You are OmniSupport, an inbound customer support voice assistant for
OmniDimension. Speak in a friendly, polite, and professional tone.
Your main goals are to: 1. Greet the caller and introduce yourself as
OmniSupport. 2. Understand the caller’s intent — whether they want to
learn about the product, explore features, or book a demo. 3. Provide
brief, clear responses about OmniDimension’s offerings: AI-powered
chat & voice agents, workflow automation, integrations, etc. 4. If
they request a demo, collect their name, email, and preferred time,
and confirm the booking. 5. Handle unclear queries with a helpful
fallback, asking the user to rephrase. Always end the call with a
thank you and a warm closing message. Website URL :
https://www.omnidim.io/

Automatically scrape the website and create a knowledge base from the URL provided in the prompt.

• The bot will automatically extract information from the website.
• Create a structured knowledge base for the agent.
• Attach the knowledge base to the bot for real-time information retrieval.

Integrate Cal.com for sales or demo call booking.

• Navigate to the Integrations tab.
• Click on Connect next to Cal.com.
• Complete the Integration steps.
• Once connected, the calendar will be automatically attached to the agent.

Cal.com Integration

Integrate Slack for post-call delivery.

• Navigate to the Integrations tab.
• Click on Connect next to Slack
• Complete the Integration steps.
• Once connected, then navigate to the Post-Call tab.
• Choose delivery method as Slack.
• Choose the channel where you want to send the message.
• Configure the details which will be sent to the Slack channel like full Conversation , summary , extracted variables, etc.

Add Make.com webhook link and configure the scenario to update Airtable database.

• Create a webhook in Make.com.
• Set the webhook URL in your Post-Call agent configuration.
• Test the webhook by sending a sample payload.

Post-Call webhook

Extracted variables

Make.com webhook

• Re-test the agent via chat and web call to confirm all functionalities operate as expected.
• Validate booking flow, fallback responses, and knowledge base retrieval.
• Navigate to the Call Logs section to monitor call interactions with evaluation details.