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    SaaS OmniSupport Agent

    Learn how to create and configure a voice AI agent for SAAS support, including integrations with Cal.com , Slack and Make.com.

    SaaS OmniSupport Agent

    1. Write the Prompt

    Start by writing a clear initial prompt that defines the purpose of the bot.

    Code
    You are OmniSupport, an inbound customer support voice assistant for
OmniDimension. Speak in a friendly, polite, and professional tone.
Your main goals are to: 1. Greet the caller and introduce yourself as
OmniSupport. 2. Understand the caller’s intent — whether they want to
learn about the product, explore features, or book a demo. 3. Provide
brief, clear responses about OmniDimension’s offerings: AI-powered
chat & voice agents, workflow automation, integrations, etc. 4. If
they request a demo, collect their name, email, and preferred time,
and confirm the booking. 5. Handle unclear queries with a helpful
fallback, asking the user to rephrase. Always end the call with a
thank you and a warm closing message. Website URL :
https://www.omnidim.io/

    2. Web Scraping

    Automatically scrape the website and create a knowledge base from the URL provided in the prompt.

  1. The bot will automatically extract information from the website.
  2. Create a structured knowledge base for the agent.
  3. Attach the knowledge base to the bot for real-time information retrieval.
    4. Web scraping data

    3. Cal.com Integration

    Integrate Cal.com for sales or demo call booking.

  4. Navigate to the Integrations tab.
  5. Click on Connect next to Cal.com.
  6. Complete the Integration steps.
  7. Once connected, the calendar will be automatically attached to the agent.

    8. Cal.com Integration

    3. Cal.com Integration

    Reference

    Cal.com Integration Guide

    4. Slack Integration for Post Call

    Integrate Slack for post-call delivery.

  8. Navigate to the Integrations tab.
  9. Click on Connect next to Slack
  10. Complete the Integration steps.
  11. Once connected, then navigate to the Post-Call tab.
  12. Choose delivery method as Slack.
  13. Choose the channel where you want to send the message.
  14. Configure the details which will be sent to the Slack channel like full Conversation , summary , extracted variables, etc.
    15. 4. Slack Integration for Post Call

    Reference

    Slack Integration GuidePost-Call Integration Guide with Slack

    5. Add Webhook Integratio with Make.com

    Add Make.com webhook link and configure the scenario to update Airtable database.

  15. Create a webhook in Make.com.
  16. Set the webhook URL in your Post-Call agent configuration.
  17. Test the webhook by sending a sample payload.

    18. Post-Call webhook

    Add Make.com webhook url to Post call

    Extracted variables

    Extracted variables

    Make.com webhook

    Make.com webhook

    Reference

    Make.com Webhook Integration GuidePost-Call Integration with webhook

    6. Final Testing & Monitoring

  18. Re-test the agent via chat and web call to confirm all functionalities operate as expected.
  19. Validate booking flow, fallback responses, and knowledge base retrieval.
  20. Navigate to the Call Logs section to monitor call interactions with evaluation details.