After each call ends, OmniDimension allows you to deliver structured post-call data to external destinations.

• Email
• Salesforce
• Slack
• Webhook
• Hubspot

• Go to your Agent Dashboard on OmniDimension.
• Navigate to the Post-Call section.
• Under the Delivery Method dropdown, you will see the following options for Email , Salesforce, Slack, Webhook, Hubspot etc.

Use this method to receive an email with the full call report.

• Select Email from the dropdown.
• Enter the recipient email address where you’d like the report to be sent.
• Configure the include fields like - summary, sentiment, variables, full conversation etc

Push post-call data directly to a specific object in your Salesforce CRM.

• Select Salesforce from the dropdown.
• Choose the salesforce integration from dropdown. If not available then you can create new integration for salesforce from integrations tab.
• Choose the target object: Lead, Contact, Account , Product etc
• It will automatically map the extracted variables to salesforce fields.

Send call summaries and variable data to HubSpot CRM records.

• Select HubSpot from the dropdown.
• Choose the hubspot integration from dropdown. If not available then you can create new integration for hubspot from integrations tab.
• Choose the target object: Contact, Deal, Ticket , Company
• It will automatically map the extracted variables to hubspot fields.

Post a message to a Slack channel after every call.

• Choose Slack as the delivery method.
• Choose the slack integrations from the dropdown. If not available then you can create new integration for slack from integrations tab
• Select the channel to which messages should be posted (e.g., #sales-leads, #support-alerts).
• Choose what data to include: Summary, Sentiment, Extracted Variables, Full Conversation etc

Send structured JSON data to any external system or automation tool (Make, Zapier, n8n etc).

• Select Webhook from the delivery method dropdown.
• Paste the Webhook URL of your receiving system.
• Choose what data to include: Summary, Sentiment, Extracted Variables, Full Conversation etc
• Test the connection to verify the setup.

• Test each delivery method before going live using the built-in 'Test Connection' feature.
• For Slack, Salesforce, and HubSpot, ensure you grant the necessary permissions during OAuth.
• Use Webhook.site or RequestBin to inspect real payloads during integration.
• Always sanitize or encrypt sensitive data when sending via webhook or email.