There are two ways you can integrate OmniDimension with automation platforms like Make, Zapier, n8n and GHL.

• Webhook method : Send data from OmniDimension to Make, Zapier, n8n or GHL once the call is completed
• API method : Trigger OmniDimension actions from Make, Zapier, n8n or GHL

• Navigate to your agent's page in the OmniDimension dashboard
• Go to the Post-Call tab
• Set the Delivery Method to 'Webhook'
• Paste the Webhook URL from Make (HTTP module), Zapier (Webhook trigger), or n8n (Webhook node)
• Click 'Test Connection' to verify and inspect the payload from your automation platform

Configuring the Post-Call Webhook

Webhook payload setup with call summary , Full conversation, Sentiment Analysis and Extracted Variables

Here is a sample of the JSON data sent from OmniDimension to your automation tool:

{
  "call_id": 24877,
  "bot_id": 551,
  "bot_name": "Your Bot Name",
  "phone_number": "+1234567890",
  "call_date": "2025-05-22 05:02:54",
  "user_email": "user@example.com",
  "call_report": {
    "summary": "Brief overview of the conversation...",
    "sentiment": "Positive",
    "extracted_variables": {
      "name": "Ravi",
      "appointment_type": "Dental Checkup"
    },
    "full_conversation": "Full transcript here...",
    "interactions": [
      {
        "sequence": 1,
        "user_query": false,
        "bot_response": "Hello, how can I help you?",
        "time": "2025-05-22 05:02:42"
      },
      {
        "sequence": 2,
        "user_query": "I want a dental appointment",
        "bot_response": "Sure, I can help with that.",
        "time": "2025-05-22 05:02:45"
      }
    ]
  }
}

Here is an example of how to use Make.com to trigger an OmniDimension action for call dispatch

• Create a webhook in make.com
• Set the webhook URL to your Post call agent configuration following the guide mentioned above
• Test the webhook by sending a sample payload
• For other platform use - Webhook node for n8n , Webhook trigger for Zapier , Workflow Actions - Webhook for GHL

Make.com scenario that will add the call logs to airtable database

• Use OmniDimension’s REST APIs to trigger actions like creating an agent, dispatching calls, or updating knowledge base etc.
• Use HTTP modules/nodes in your automation tool to make requests to OmniDimension API endpoints
• Ensure API Key is set correctly in request headers

• POST /api/v1/agents - Create new agent
• POST /api/v1/calls/dispatch - Trigger outbound call
• POST /api/v1/knowledge_base/create - Add knowledge entries
• GET /api/v1/calls/logs/:id - Retrieve conversation log

Here is an example of how to use Make.com to trigger an OmniDimension action for call dispatch

• Create a new HTTP module in Make.com
• Set the HTTP method to POST
• Paste the OmniDimension API endpoint for call dispatch
• Add the API key in the Authorization header
• Set the request body to include the agent_id, phone_number, and call_context
• Save the module
• For other platform use - HTTP Request node for n8n, Workflow Actions - Webhook for GHL , Webhook trigger for Zapier

API Call Using HTTP Module

Setting up Body for call Dispatch

• Always test webhooks with tools like webhook.site or RequestBin
• Use conditional logic in workflows based on extracted variables
• Handle failures and retries in automation tools for reliability