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    Recent Calls Guide

    Understand how to access, analyze, and make use of the recent call logs to improve your agent's performance.

    1. Overview

    Recent Calls provides a comprehensive history of all interactions between your agent and users, allowing you to review past conversations and analyze performance.

    2. Key Benefits

  1. Track all agent interactions in one place
  2. Review conversation transcripts
  3. Identify potential issues or improvement areas
  4. Monitor agent performance over time
  5. Access detailed call analytics

    6. 3. Accessing Recent Calls - From Agent Dashboard

  6. Go to your agent's management page
  7. Select the 'Recent Calls' tab
  8. View the chronological list of all interactions for that specific agent

    9. Recent Calls view from the Agent Dashboard

    Recent calls from agent page

    4. Accessing Recent Calls - From Main Dashboard

  9. Go to call logs page in your dashboard
  10. View the chronological list of all interactions across all your agents

    11. Main dashboard showing all agent logs

    Call logs page

    Detailed log analytics and filters

    Detailed logs

    5. Features

  11. Caller phone number or identifier
  12. Date and time of call
  13. Call duration
  14. Call type
  15. Status indicators (Issues/No Issues)
  16. Complete conversation transcript
  17. Download Recording

    18. 6. Using Recent Calls

  18. Monitor your agent's performance
  19. Identify common user questions or issues
  20. Improve your agent's responses based on real conversations
  21. Track usage patterns over time