Agent Timezone Configuration Guide
Learn how to set and update your agent's timezone for accurate scheduling and time-based operations.
1. Overview
Setting the correct timezone for your agent is crucial for accurate scheduling, appointment booking, and time-based operations. This ensures your agent operates according to your local business hours and can schedule meetings correctly.
2. Why Timezone Matters
- Accurate appointment scheduling with calendar integrations
- Proper business hours operation
- Correct time display in conversations
- Synchronized meeting invitations and confirmations
3. Method 1: Update via Settings
The most direct way to update your agent's timezone through the settings page.
- Navigate to your dashboard and go to Settings page
- Find the Timezone section and choose your desired timezone from the dropdown menu
- Your agent will now operate in the selected timezone
Go to Settings page
Update Timezone
4. Method 2: Automatic Timezone Notification
When you add calendar integrations, the system automatically prompts you to update the timezone.
- Add a Google Calendar or Cal.com integration to your agent
- A notification will automatically appear asking to update timezone
- Click on the 'Update Timezone' notification
- From the timezone modal Select the appropriate timezone and save it
Timezone Notification
Update Timezone Modal
