This guide will help you import your Exotel phone numbers into OmniDimension so your AI agents can handle incoming calls. You'll learn how to set up the necessary call flows in Exotel and then import them into OmniDimension for seamless integration.

Before you can import an Exotel phone number, you need to complete these steps in your Exotel account:

After completing the prerequisites, you'll need to collect these credentials from your Exotel dashboard. You can find these in the API Credentials section:

This is the most important part of the process. You'll need to create a call flow in Exotel that connects to OmniDimension. Follow these steps carefully:

In your Exotel dashboard, go to the side menu and click on 'App Builder'.

Navigate to App Builder in the side menu

Click on 'Create New App' to start building your call flow.

Click Create New App button

On the 'Call Comes' block, drag a 'Voicebot' applet from the right sidebar. In the URL field, enter: wss://live.omnidim.io/media_exotel_community and also turn recording ON.

Drag Voicebot applet and add the WS URL

On the voicebot applet's next section, drag another 'Passthru' applet. In the URL field, enter: https://live.omnidim.io/should_end_the_call

Add second passthru applet

In the 200 response of the second passthru applet, drag a 'Hangup' applet to end the call when needed.

Add hangup applet on 200 response

In the 302 response of the second passthru applet, drag a 'Connect' applet for call transfers.

Add connect applet on 302 response

In the connect applet, select 'Primary URL' and enter: https://live.omnidim.io/call_transfer

Configure connect applet with URL

For the 'After the call conversation ends' option, add a passthru applet with URL: https://live.omnidim.io/should_end_the_call?omni_status=call_end

Add passthru for call end scenario

For the 'If nobody answers' option, add a passthru applet with URL: https://live.omnidim.io/should_end_the_call?omni_status=nobody_ans

Add passthru for no answer scenario

For the 'We didn't dial anyone' option, add a passthru applet with URL: https://live.omnidim.io/should_end_the_call?omni_status=didnt_dial_anyone

Add passthru for no dial scenario

On all the passthru applets you just created, add a 'Hangup' applet in both 200 and 302 responses to ensure calls end properly.

Add hangup applets to all passthru responses

Click 'Save' to save your call flow configuration and close the flow builder. Make sure to note down the App ID (call flow ID) as you'll need it for the import process.

Save your call flow configuration

go to Exophone buy a number and attach the call flow you just created, Make sure to note down the Phone Number as you'll need it for the import process.

Attach call flow with your Exophone number

Keep these important points in mind while setting up your call flow:

Now that your call flow is set up in Exotel, follow these steps to import your phone number into OmniDimension:

In your OmniDimension dashboard, go to the 'Phone Numbers' section from the main navigation menu.

Navigate to Phone Numbers in your dashboard

Look for the 'Import Exotel Phone Number' button and click on it to open the import form.

Click the Import Exotel Phone Number button

Enter all the credentials you collected from your Exotel dashboard in the form fields:

Fill in all the required credentials

Click the 'Import' button to complete the process. Your Exotel phone number will now appear in your OmniDimension dashboard and be ready for use with your AI agents.

Your phone number is now imported successfully

Here's how your call flow works after setup. When someone calls your Exotel number:

Complete call flow overview

Once your phone number is successfully imported, you can:

Now that your Exotel phone number is imported, here are some recommended next steps:

If you encounter any issues during the setup process, here are some common solutions:

If you need additional help with the Exotel integration: