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    SIP Trunking

    Connect your existing phone numbers to OmniDimension using SIP trunking.

    1. Overview

    SIP (Session Initiation Protocol) trunking allows you to use your existing phone numbers with your OmniDimension AI agents. This guide will help you configure your telephony provider to work with our platform.

    What You'll Need

    • • A SIP-enabled phone number from a supported provider
    • • SIP trunking credentials from your provider
    • • Access to your provider's configuration panel

    2. Supported Providers

    We can support any SIP provider by default, but some require manual configuration. This list is updated frequently as we add more providers to our fully supported list.

    Fully Supported

    ?
    These providers work by default with username/password authentication
    TwilioVonageRingCentral

    Manual Setup Required

    ?
    Contact support for manual configuration
    Other SIP providersCustom configurations

    3. Getting Started

    Ready to connect your SIP number?

    It's easier than you think - just a few clicks and you're done

    1

    Start from your Phone Numbers page

    Look for the "Import from SIP Trunk" button

    SIP Import Button Location
    2

    Tell us about your provider

    Select your SIP provider from the dropdown and enter your credentials

    SIP Credentials Form
    ✓

    Configuration Complete

    For supported providers, configuration is completed automatically. Your SIP trunk will be operational instantly.

    4. Provider Configuration

    Detailed configuration guides for each supported SIP provider. Click on your provider below for step-by-step instructions.

    Twilio

    Twilio

    Fully Supported

    Complete guide for Twilio Elastic SIP Trunking configuration with credential lists and IP ACL options.

    Credential Lists (Recommended)
    IP Access Control Lists
    Elastic SIP Trunking
    View Twilio Guide
    RingCentral

    RingCentral

    Fully Supported

    Step-by-step guide for RingCentral SIP configuration including outbound proxy setup.

    Manual SIP Configuration
    Outbound Proxy Support
    Admin Portal Setup
    View RingCentral Guide
    Vonage

    Vonage

    Fully Supported

    Complete Vonage SIP trunking setup with UserKey/Secret authentication and regional hosts.

    UserKey/Secret Auth
    Regional SIP Hosts
    Business Account Setup
    View Vonage Guide

    Other Providers

    For providers not listed above or custom configurations:

    • • Try username/password authentication first
    • • If that fails, contact support for IP whitelisting instructions
    • • Our team can manually configure unsupported providers

    5. Common Issues & Solutions

    Import Failed

    Don't worry, this happens sometimes. Here's what to check:

    Double-check your SIP credentials and ensure your provider allows outbound calls
    Check your account balance/credits and verify your plan includes SIP trunking features

    Calls Not Working

    If your number imported but calls aren't connecting or dispatching:

    Verify your SIP trunk settings and ensure your plan supports outbound calls to your target regions
    Review call logs in your provider's dashboard and contact them if SIP trunking isn't enabled

    Need Manual Setup?

    For providers not in our supported list:

    Try importing with "Other/Unknown" first, then contact our support team if that doesn't work
    We'll manually configure your provider and get back to you once it's ready

    6. FAQs

    Video Tutorials

    Coming Soon

    We're working on video tutorials to make SIP setup even easier. Stay tuned for step-by-step video guides!

    In Development