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    Twilio

    Twilio SIP Configuration

    Complete guide to configure your Twilio Elastic SIP Trunking

    Fully Supported

    Overview

    Twilio's Elastic SIP Trunking allows you to connect your existing phone numbers to OmniDimension AI agents. This guide covers both credential-based and IP whitelisting authentication methods.

    Prerequisites

    What You'll Need

    • • Active Twilio account
    • • Elastic SIP Trunking enabled
    • • Phone numbers associated with your trunk

    Authentication Options

    • • Custom SIP credentials (recommended)
    • • IP Access Control Lists (ACL)
    • • Both methods supported

    Step-by-Step Configuration

    Follow these steps to set up your Twilio SIP trunk for OmniDimension

    1

    Create Your Elastic SIP Trunk

    First, you need to create an Elastic SIP Trunk in your Twilio Console:

    In Twilio Console:

    1. 1Go to Twilio Console and navigate to Elastic SIP Trunking → Manage → Trunks
    2. 2Click "Create New Trunk"
    3. 3Enter a friendly name for your trunk (e.g., "OmniDimension Trunk")
    4. 4Configure your trunk settings and save
    2

    Configure Termination Settings

    Configure how your trunk authenticates with OmniDimension. You have two options:

    Option 1: Credential Lists

    Recommended method - works without IP whitelisting

    1. 1Go to Credential Lists in your trunk
    2. 2Create a new credential list
    3. 3Add username/password pairs
    4. 4Assign to your trunk

    Option 2: IP ACL

    Alternative method - requires IP whitelisting

    1. 1Enable Access Control List
    2. 2Create IP ACL
    3. 3Add OmniDimension IPs (contact us for the specific IP addresses)
    4. 4Assign to your trunk
    3

    Associate Phone Numbers

    Link your Twilio phone numbers to the SIP trunk:

    1. 1Go to Phone Numbers → Manage → Active numbers
    2. 2Select the number you want to use
    3. 3In the Voice section, set "Configure with" to "SIP Trunk"
    4. 4Select your newly created trunk
    5. 5Save the configuration
    4

    Import to OmniDimension

    Now import your Twilio number to OmniDimension:

    1. 1Go to Phone Numbers on OmniDimension dashboard
    2. 2Click "Import from SIP Trunk"
    3. 3Select "Twilio" as your provider
    4. 4Enter your SIP credentials
    5. 5Test the connection and import

    Need Help with Twilio Setup?

    Our team can help you configure your Twilio SIP trunk or troubleshoot any issues.

    For comprehensive setup instructions, refer to Twilio's official guide:

    Twilio Elastic SIP Trunking Setup Guide